Dear patients,

dear Madams and Sirs

Lob und Beschwerdemanagement
Appraisal and Complaint Management

We place a high priority on Appraisal and Complaint Management as it provides us with feedback from the people we work for: patients, relatives, visitors, admission personnel, and other stakeholders. They have the opportunity to contact us with questions, praise, critiques, complaints, and other suggestions. That is why we highly commit ourselves to great professionalism in this area.

We would like to encourage you to voice your opinion on site. If you have the feeling that your concern is not heard or understood, please contact our Appraisal and Complaint Management. We answer all inquiries in an accurate and quick manner. In case of complaints, you will receive an acknowledgement no later than five workdays after receipt and an individual response after ten workdays or less.

How to contact our Appraisal and Complaint Management

  • Telefax

    +49 (0) 40 7410 - 58932

  • Avenue

    Universitätsklinikum Hamburg-Eppendorf

    Appraisal and Complaint Management
    Martinistraße 52
    20246 Hamburg

    Building O10, second floor - please look for Lob- und Beschwerdemanagement, Ihre Meinung zählt (written on a blue column at the glass office)